• Certification Rules

    ALBERK QA TECHNIC GENERAL CERTIFICATION RULES

1-INTRODUCTION

These application principles has written in accordance with rules of Internatıonal Accreditation Organizations by implementing all of the operations of QA TECHNIC. QA TECHNIC works in comply with rules of acreditation organizations and standards of certification.

2-SCOPE

ALBERK QA TECHNIC CORP.  independently audit and certify the companies within the fields of management system, product certification (CE), inspection, personnel certification, calibration and  OH&S Laboratory in accordance with  related standards and regulations .In addition, ALBERK provides the trainings open to general participation and certifies the successfull participants.

3-SECRECY

ALBERK QA TECHNIC is responsible from preservation of the secret documents that internal and exterior personnel testify. Therefore, secrecy agreement get signed by all of the interior and exterior personells in agreements which is applied to organizations signed mutually.

In addition, commitments related with confidentiality at contracts dealed with organisations, are reciprocally signed.
Hard copies of audit reports and personnel exams ; stored in rooms that under responsibilty of private personel,in case of electronic copies; stored in the ALBERK QA TECHNIC private software and can not subtraced out of office.

In the case of explanation of information to third parties by related legal authorities;information is given to the supplier to the exent tha laws and regulations would permit.No information would be given to third party without written consent of the supplier.

4-ORGANIZATION

If is requested, QA TECHNIC organization scheme, responsibilities and report system of our organization are available.

5-GENERAL RULES

General rules for getting certified certificate prosecution of QA TECHNIC: Applicant company has to operate comply with rules stated in related standards, procedures and rules declared below.

5.1-This organization has to provide all of the information to complete the related audit programme.

5.2-In case,QA TECHNIC concludes that the applicant organization does not meet with the criterias, orginization is directly informed regarding the status of their noncompliances.

5.3- The audited company shall be able to present that corrective/preventive actions proving that their system fulfills all requirements within specific time period.(if the represented activities are not to be validated by submitted documentation) ALBERK QA TECHNIC arranges an additional audit and this audit is charged to the audited institution.

5.4- If the applied organization doesn't correspond to the correctıve action in the defined time period, a new general audit can be required and expenses are charged to the organization.

5.5-Detection of properness can be carried out in the audit region and scope that is going to be written for certification scope will determined at the end of audit.


5.6-Fees are to be paid in the time period that is determined in certification agreement. Certificates are not published till initial certification and re-certification fees are cleared. In case surveillance charge is not cleared, the issued certificate is suspended or recalled.

5.7-Applicant organization shall be available for surveillance audit by ALBERK QA TECHNIC within a time interval that was prespecified in certification agreement.

5.8-In case withdrawal or suspension case occur for certificates issued under the provisions of mentioned accreditation, issued certificates may be transferred to another certification body accreditated by another accreditation body which has countersigned the mutual recognition agreement of IAF.

5.9- Customer who had gained right to be certified, has a responsibility to act in accordance with requirements of logo and certificate that are published at our website under the section of ‘Logo usage Instruction’

6-APPLICATION OF CERTIFICATION

The form which is filled by the applied organization is received. According to the audit scope,the offer which include the costs send to applied organization together with apllication form.When the potential client requested the levels down the fees and details of fee,evalutaion of this request is under the authority of General Manager.Application form is signed by the management representative of applied organization .The payment fee and documents are supplied to the QA TECHNIC in annex. QA TECHNIC assigned the proper audit personel fort his Project.Auditors are responsible from the carrying out the audit complying on the procedures of QA TECHNIC.
In the stage of sıgnıfıcatıon of agreement,at least the documents that is stated below should provıded to our organization.

  • System documents of organızation(if available, Quality Manual and procedures)
  • If it is present informative documents(brochures, catalogue, advertisement CD)
  • Sıgnatory circular that belongs to the authoritized person to sign agreements.
  • Copy of trade registry newspaper
  • Certificate of authorization

7-AUDIT

Audıts of management systems certıfıcatıons are carried in two stages. The goal of stage 1 audıt;re-verification of process flow and organization scope in the audıt regıon,evaluatıon of the location and specific conditions of the area,properity,the scope related with the legal standards and corrective elements,processes,holding of required information according to the location,investigation of recognıtıons which is related with process standards and substructure, whether interior audit and revising of management is planned and ımplemented effectively and evaluation of the applied organization that is ready for stage 2,controlling of activity,control of audıtors according to scope of the organization,revising of the properness of the organization to the logic standards of system setup.revising the provision of the stage 2 sources and interviewing of stage 2 audıt details with the applied organization,by providing processes and management systems of applied organization, focusing to the plan for stage 2 is enabled. Audit duration is determined within the frame of conditions stated in guidelines belongs to related standards and it is notified to customer by audit approval form. GLOBALGAP, PAP ve BRC audits are come  true according to the last version of related legislation and regulation.
Auditors have a right to stop the audit in case of detection any cases including any critical and very high risks.

8-CERTIFICATION & SURVEILLANCE & UNANNOUNCED AUDIT

Certification: Reports taken from the lead audıtor is investigated by Certification manager and as a result of this certification manager controll sufficiency of report in the aspect of content. Then the report is paraphed and presented to the committee of certification. Certification committee interview the audıt report and its annex belongs to related organization. In this interview, audıt report, annex and if it is present corrected ineptitudes are investigated detailly. As a result of revising and evaluation by committee,Decision of whether the organization is certificated or contiuned the usage of certificate, is taken.

Without being sure about the correction of the ineptitudes, committee doesn't give a decision of certification.Organization deserve a certificate or go on the usage of certificate after obtaining organization porvide sufficient standard of related management system and certification committee give positive decision on the organization.

Surveillance: Surveillance audits is the invastigation of the organization taking a base of issue date of management system of certificated organization at least per year. Surveillance audits can involve whole management system or department of it. Surveillance audit does't have to involve all of the audit. At least surveillance audit should involve;

  • Internal audit and Management Review
  • Revising of the actions that is performed depending the detected ineptitudes in previous audits.
  • Management of complaints and activities performed related with issue.
  • Efficiency of the system in the aspect of client's goal
  • Developments in planned activities as a goal of contınuos improvement
  • Continuing operational activities
  • Control of the every alteration in the system
  • Usage of trademark/committed references to the certificate

Surveillance audits can not be individualized as stage 1 and stage 2.In surveillance audits only stage 2 audit is performed. Number of the surveillance report can be increased according to the decision of certification committee, attained client's complains, class of the ineptitudes that is detected previous audits, or in the direction of offers that is stated in audit report. The company supposed to revise the reference standard of management and applications related with the internal audits at least one time per year. Also records which belongs to surveillance reports has to submit to certification committee.

9-RE-CERTIFICATION

Management system agreements are valid for three year period. Three months prior to new audit date, certification offer is prepared including 3 year certification cycle.


10-EXTENSION/ REDUCTION OF CERTIFICATION SCOPE

When the new product/process/place is requested, application form is wanted from the client to extent scope of the certificate.
Audıt which is given in object 6 is performed in the requested area by exclduding other areas Cost of the expension scope of certificate is prepared depending on the audit programme.
When the products is in direction of reduced number of products in the production line, the orıgınal scope of the certificates will narrow down. When these sort of informations are taken audit is performed by changing the scope. Cost of narrow down of scope of certificate will be formed by sum of requested audit programme and cost of addıtıonal executive activities form.

If the audıt whıch presents the related scope activities of company completes succesfully, certificates is prepared by re-editing. Former certificate is sent to the attention of QA TECHNIC.

11-AMENDMENT

If the company requested any alteration that can affect standards of management system or product/process/activities, company wıll inform the QA TECHNIC.
QA TECHNIC can cancel the certificate when any negation is detected. The company has to inform us related wtih alterations stated below.

a)legal, trade or status, possession of foundation
b)key manager, taking a decisison and technical staff
c)contact adres and significant areas
d)scope of the process that is under the certificated management systems
e)Amendments at sectoral legal legislations
f) In the case of product recall, QA TECHNIC management would be informed about the condition and the details of the  case.
g)The same provisions apply in case there would be amendment in accreditation conditions

12-ADVERTISEMENT PERFORMED BY CERTIFICATE HOLDER

Certificate owner has right to make an advertisement for indication of product, service and performance of environment are audited. Also, brand which is related with scope(stated certificate detailly) of certificate can be used for fixed promotional materials. Company can not use this trademark on products and packages. Company has to provide indivualization for certificated and non-certificated products/process and activities in the advertisements and publications. Company wouldn't be in effort to believe the client's and any activities to attempt decieve client although product/process and activities are not in the scope of certificate. In addition to this, publication of the certification doesn't mean it is confirmed by management team of acrreditation organization of that country.

13-MISUSAGE OF CERTIFICATE

QA TECHNIC takes all of the proper precautıons to control usage of certıfıcate. In the case of inaccurate scope or inaccurate usage of trademark of certicate in publıshments and catalogues, proper activities for cancellation or suspension of certificate, legal activity or announce of infringement can be performed.

14-SUSPENSION OF CERTIFICATE

This certificate can be suspended in the cases that is stated below;
  • Certified client may request suspension of its certificate voluntarily;
  • If the certified management system of the client fails in fulling the requirements of certification which also include enabling management system work in an effective manner ,
  • Certified client may not allow surveillance or re-certification audits to be conducted in timely manner,
  • When critical nonconformity would be detected, ( For ISO 22000:2005 and BRC audits)
For situations which are stated below, ALBERK may suspend the certificate in order to realise further evaluation;
  • Where there is official act related with product safety and its licence,
  • In case of product recall,
  • If the site would be damaged substantially as result of natural disasters,fires, i.e..
  • If the owner changes of the client organization changes,
  • Not being able to close off major nonconformities raised during audit process in a timely manner,
  • When obligations available at certification agreement would have not been breached by company to the extend of certification withdrawal,
  • If it had been detected that compliance with legal sanctions apart from Quality standard requirements related with product/service within certified scope has not been realised by company,
  • If the company gives break for its production/services because of strike,lockout,reorganization,natural disasters, raw material shortage,inability of receiving an order,address amendment ,
  • Not acting in compliance with certification rules,
  • Misusage of certificate and logo,
  • Rejecting to pay certification and audit fee.
  • Having postponed the first surveillance audit duration 2 weeks or more without any specific reason.

The company will stop the activities of suspended certificates immediately. QA TECHNIC wıll inform the formal suspension of certificate and rules to relieve of certificates from suspension will be stated clearly.At the end of suspension period,the realised activities regarding reasons of suspension are checked. In case the requirements are fulfilled, certificate status is updated as valid, if not certificate is cancelled.


15-CANCELLATION OF CERTIFICATE

This certificate can be cancelled in the cases that is stated below;

  • Up to end of suspension period (max. 6 months),refusal of audıt by company
  • If the activities(audit, documents, investigation etc.) to over come suspension condition don't be performed by company in requested time
  • In the case of bankrupt of company or end of activities which is in the scope of certificate
  • In the case of giving decent and ıllusıve directions
  • Illusive and misapplication usage of certificate
  • No payment fees that is realized by QA TECHNIC
  • Detection of loss of properness of management system of the company in performed audits in validity period.
  • If the company doesn't give a confirmation in the end of suspension period for tracking audits
  • If the company doesn't present at the facility adres,
  • If the corporate person belongs the company changes,
  • If the company makes an alteration on the documents and annex,
  • Informing QA ALBERK by inscriptive depending on the request of company.
  • If the company refuse the surveillance audit
  • In the case incorrection case of detected as contradictory, related with regulations, nonconformities

QA TECHNIC wouldn't be responsible to return any paid audit fee. QA TECHNIC represents the certificate status as cancelled through its website. Once the certificate is cancelled, logo and certificate usage are not permitted .Certificate recall is the sophisthıcated right of the brand owner and this condition is determined under the related provisions of law.

16-FEES


Fees will detailed in the submitted certification offer to the applicant organization. All of the related costs shown at certification offer will vary on specific date when certification offer would be sent to the attention of client. An increase in prices occuring by the time of certification is also going to have an affect on certification offer. These kind of increments will informed in writing to applied company. When the company applied to the certification, company has a responsibilty to pay fee of first year independent from the result of audit. For the following other 3 years period, before the 3 months of audit new pricing bid wıll formed and wıll be invoiced in comply with the application date. If the first year fee of 3 years period doesn't be paid in 30 days, the application wıll be refused. When the application is taken, the commitment about the payment other 3 years period will taken from the applied company. Also, extras that doesn't be included in the original bid such as immediate visits, additional audits to be sure from continuos implementation of the quality management system will be invoiced. All of fees are priced for the audit and surveillance activities excluding expenses of accommodation and journey (if it is not asserted contrary in bid).When it is required, these expenses(fare, food etc.) are invoiced as an extra.  All of the fees wıll be taxed according to  taxation rates of that country.
Once  the  certification  fee would be determined in accordance with related instruction, it will be detailed  at certification  offer  that  would be sent to the attention of applicant organization.

17-APPLICATIONS AND APPEALS

Client Organizations have right to object audit team, audit date, audit plan, decision of ineptitude or which is taken by the audit committee and decision which is taken by certification committee. These appeals are going to be evaluated in accordance with Management Of Complaints And Objections Procedure.You can have an access to this procedure by clicking http://en.qatechnic.com/service/management-of-complaints-and-objections/

Related with the applied company for certification; in the case of disagreement about the audit plan, audit date and assigned auditors etc. considering the request of the organization, these disagreement is soluted making a new process by the certification manager. In case, client organization would seek a change in assigned audit team, request of client organization is expected to be sent in written format.
Requested amendment would be realised once justification of client would be evaluated priorly. When an appeal against decision of certification committee as a result of audit activities would be sent to the attention of QA TECHNIC, issue of appeal would be directed to agenda of Appeals and Complaint Evaluation Comittee.Related party would be informed of name and resumes of Appeals and Complaint Evaluation Comittee members.Client organization is allowed to participate the meeting if they seek.Client organization has right to make appeal against members of Appeals and Complaint Evaluation Comittee based on objective evidence.
Committee makes its decision within subsequent 15 days upon  receival of appeal by QA TECHNIC. Decision of Appeals and Complaint Evaluation Comittee is communicated to institution/individual and management representative by means of written format and filed accordingly.

18-COMPLAINTS

ALBERK QA TECHNIC records all of complains received via e-mail, verbal or in writing.
Every sort of complains that is related with ALBERK QA TECHNIC activities are evaluated in the direction of related procedures at the latest in a week and if it is required corrective actions are started, respective parties are informed at the latest in 15 days. In the requıred cases, independency, objectivity and confidentiality is a basis in evaluation of complains which are considered by complin and objection committee.
Complaint that is related with the product or service of certificated organization is referred to organization immediately and evaluated in the frame of corrective action procedure requesting to get a solution at the latest in 15 days. Evaluation results are sent to the complainer organization regarding the confidentiality principles in the case of required. Received client's complains are evaluated as an opportunity for ALBERK QA to review itself.
All certified clients shall be to represent corrective/preventive actions in accordance with received complaints of clients whenever requested.

QA Technic evaluates these records during surveillance audits.

If the related party from where the complaint is received is not satified with the way of ALBERK handling the related process, they have a right to transfer their complaint to the accreditation body.

The documented complaints that are not solved within specified time interval are represented to upper management of ALBERK in order to maintain that the related complaint gets the appropriate degree of importance. Complaints that are not solved within specified time interval are going to be represented to the attention of accreditation body.

19-MANAGEMENT OF CERTIFICATED ORGANIZATION

All responsibility of certified organizations lies with QA TECHNIC. Valid and cancelled certificates could be published at website.


20-VISIT OF ACCREDITATION BODIES

In the case of witness audıt performance is requested in your organization by accreditation body, if your organization confirm this, witness audıt wıll be performed. If the wıtness audıt is performed, accreditation organization wıll act in accordance with confidentiality principles.
Accreditation Bodies have right to conduct unannounced audits. The purpose of unannounced audits is to assess ALBERK QA TECHNIC  not client organization.
During unannounced audit, if a critical issue arises and QA TECHNIC would be informed; QA TECHNIC is going to take action in accordance with its own measures.


Situations given as a sample are stated below:
  • Where company made address amendment and did not inform QA TECHNIC regarding its status, not only but also company’s recent staus would be revealed on-site audit; the cerificate of company would be suspended till company goes through address amendment audit.
  • if the company had been officially closed down and had not informed QA TECHNIC;the certificate of company would be withdrawn.
  • If company stoped performing activity within  its certified scope and did not inform QA TECHNIC regarding its status ; the cerificate of company would be suspended till company goes through scope reduction/extension audit.   
  • In case, the risk resulting from incompliance with regulatory requirements would be revealed during company’s audit, special audit would be planned and related actions would be taken in light of these audit findings.
  • If misusage of certificate or logo could be revealed by Accreditation Body or any third party, corrective action would be demanded from client organization.

21-MANAGEMENT OF AMENDMENTS

QA TECHNIC is responsible to announce the amendments related with national and international institutions, national law, regularization and standards, accreditation bodies and their documentation, internal structure on web site. Informative e-mail is sent to global representatives in order to notify them regarding the last status of amendments and make sure that global representatives inform their clients accordingly. It is an obligation for each and every client of QA TECHNIC to make necessary amendments within their own procedures during 3 (three) months right after amendment is involved and published at QA TECHNIC’s website. Realised amendments within client’s system is controlled during surveillance audit.In case, there would no satifactory amendment in accordance with requirement, certificate of client is suspended as indicated at related procedure.

In case, amendment has been made by client (address,scope,title,process,key personnel i.e.), client is obliged to inform ALBERK QA TECHNIC accordingly and additional audit would be conducted if necessary.

23-PRODUCT RECALL

Customer shall inform ALBERK QA TECHNIC Management about the status of the situation and the details in case of the situation of product recall.

24- CODE OF ETHICS HARMONIZATION

ALBERK QA TECHNIC's aim while managing own job is to fullfil the highest possible ethic level and to catch the legal standards. ALBERK makes it obligatory to take CODE of ETHICS as a guide for all full-time and part-time employees and subcontractors.

25- MISAPPLICATION OR IMPROPER USAGE OF CERTIFICATE

Companies has gained the certificate right, could be detected misapplication of system certificates or misusage of informations which belongs to certificate on promotion documents.

This detection;

When the false matters related with certification, are detected, organisation is initially notified documentarily. Certification management evaluates the subject cooperating with legal experts when it is needed. As a result of notifications to organisation; if the organisation rejects to make required amendments, suspension, withdrawal of certificate and legal interventions are implemented as it is stated in certification procedures and instructions.
In case of usage of QA Technic System certificate or logo without an agreement or detection of agreement is brought to end for any reason; legal methods are applied since the damage of QA Technic financially or deceptive statement to its customers.

Legal methods are applied when the matters related with misapplication of certificate is detected.
Decisions taken by Certification Committee are delivered to Certification Managements documentarily to be transferred to related foundations.

Records of cases such as misapplication and unfair usage of certificate, are conserved by Certification Management and when it is needed corrective and preventice activities are started.

In case of not realisation of corrective activities in determined time interval, activities stated below are started to be applied by QA Technic:

Related accreditation organisation is notified,

Cancellation of certificate which is arranged previously, is declared to public,
Required interventions are applied to start prosecutions. Legal and criminal actions are started together with pecuniary and non-pecuniary damages request not being less than fee stated in certification contract.

26-  OCCUPATIONAL HEALTH AND SAFETY NOTIFICATIONS
In case a client applies for auditing and certification services to obtain OHSAS 18001 standard, they are obliged to notify Alberk QA Technic for following matters.
  • Fatalites, serious injuries, occupational diseases or legal actions which are taken by regulator authority
  • Existence of findings that are determined in related to OHSAS by third parties during the time of audit (e.g. surveillance or recertification)


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